Tuesday, July 7, 2015

No, the url goes up there

I had to share this one because as a result of reading this post and its comments afterwards I learned something new. I already knew that in most browsers you can press the F6 key and it will highlight the web address bar. This helps when you get that person that keeps trying to type a web address in a search bar instead of in the actual web address bar of their browser. In the comments of the post below I learned that ctrl+L (It doesn't have to be capital. I just did that to make it stand out as the letter L instead of a 1 or an I.) also works to do this. Another helpful shortcut I would like to share is that in most browsers you can press ctrl+d to auto add a page to your bookmarks. Most pages will give you options of where to put the bookmark in your favorites when you do this in case you want it on the favorite bar, in your regular favorites menu or under a specific folder in your favorites. Anyhow, onto the post.
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I'm not actually in IT but around my small office I am the one who helps out with people not knowing how to use software. Like seriously they don't know how to use some of the simplest of software.
I asked front desk lady (FDL) to try some instructions that I created to see if the general population could figure them out.
FDL: Sure no problem
Monkey: Great! Thanks for helping me. Ok go to x.com
FDL: types in x.com into Bing
Now i know that not everyone gets they can just type it into the top bar so I sigh and let it continue.
FDL: looks around the screen I don't see "start here" (the next step)
Monkey: Go to x.com
FDL: looks around the screen again What do I do now?
Monkey: sighs heavily You searched for x.com the URL goes up here points to URL You are still at Bing a search engine. You need to actually go to x.com
FDL: O ok... continues with task
This women has been using a computer here for years but can't figure out how to go to a website. I just don't get it. O this person also saves her files by emailing them to her self. Yes she actually emails her files to herself to save them.

- User wranglingmonkies on Reddit
Source: http://www.reddit.com/r/talesfromtechsupport/comments/2esth0/no_the_url_goes_up_there/

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