Help desk:

Ring Ring!!

Me: Hello. IT.

User: Hi. My printer is broken. I thought it was low ink but after putting new cartridges nothing happened.

I know the person so I do not bother to ask about details and just go there

Me: I'll be right there miss.

Head down to her. Routine. Quick check. Printer in fact shows no signs of life.

I don't like her staring at me and talking like a radio about nothing so the decision is simple.

Me: I'm gonna have to take the printer back to the department. I'll notify you ASAP. BTW you've said you changed cartridges. I can take the old ones and utilize them #ITduty.

Here is where the fun starts

User: I have no old cartridges.

???????????????????????????

Me: You have changed the cartridges, right?

User: Right.

Me: So where are the old ones?

User: I do not know. They were not in the printer at all.

????????????????????????????????????????

Me: Ok, I'll figure it out. Bye.

Back at my desk. Plug in the printer. Nothing happens. Open the printer. Sight.

Dont know how she did that. Don't care. Get her a LaserJet.

Edit: Just so you know. This situation (low ink, put a new one in) is not new to User. She has been doing it for ever and she always did it right. I honestly do not know why it went wrong this time.

-User RudeIke on Reddit

Source: http://www.reddit.com/r/talesfromtechsupport/comments/3axuln/the_ink_cartridges_are_new_so_the_printer_must_be/