Okay, so the VPN service went down and as a result everyone in the universe is calling us asking what's wrong, why can't they get in, when will it be up, yada yada yada. We put a voice message on the line telling people there's an outage and we'll get it taken care of as soon as possible. Some people hear this, and probably hang up knowing that it's being addressed, others wait on hold for fifteen or twenty minutes just to complain to us that the hold time was too long, and give us belligerent advise on how to maintain a VPN that we have no control over. Of course there are lots of people who've been on hold for twenty minutes, long enough to hear the outage alert at least ten times, just so they can ask us questions that would have been explained in the outage alert. I would get calls like, "When is it going to be back up? What happened? Why can't I get in?"
I'm literally praying for an asteroid strike because humanity has become that damn stupid. I get a lot of really belligerent callers who are threatening to take me to task if I don't get them a solution to log in soon. I keep telling them that there is nothing to be done, but one lady I have to write up a complaint on to my manager for follow up with HR because she crossed a line in her complaints.
This is the pattern of the day, and finally it happened. Two cubes over from me a loud angry call goes into a headset, "MOTHERFUCKER, CLEAN THE SHIT OUT OF YOUR EARS! You sit on hold listening to a message that answers all these questions and you still wait to ask me what you already know? How'd some Peckerwood motherfucker like you get a job with a computer!"
She called him "Peckerwood" maybe the caller is in the south. She growled into the phone some incoherent words, hung up, grabbed her purse and walked out. Just then my boss comes running up after hearing what was yelled at a client wondering what happened. The lady I was on the phone with, who wasn't being belligerent, heard what was said and asked me specifically if she really heard someone tell a caller to clean the shit out of their ears. I apologized to the caller and explained we're inundated with calls and we've gotten so many rude callers our ability to keep professional has strained to it's limits. She was understanding and hoped everything worked out.
I don't know what her standing will be tomorrow, I'm pretty sure she's gonna get fired. But for a minute I looked back on what she said into the phone and managed to laugh, she lived the dream. I wish I didn't envy her a little bit, but how many times have I wanted to say the same thing to a rude caller. -User wonderweirdo on Reddit
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