Hello all. This is a story I heard second hand from a computer shop in town that I visit every once in a while. I told them they should post it on Reddit Tales From Tech Support, but their response was "what's a Reddit?" so I asked them for permission "to put it online."
Anyways, this customer comes in to their shop with a broken laptop screen.
Tech:
"What happened?"
Her:
"I don't know, it just broke."
Tech:
"Okay. Let me look up how much it would be to fix... Oooh I'm afraid that will be $250.00 'Mam."
She agrees to get it fixed, and within a week the new screen arrives and is installed. She takes the laptop.
Two days later, she comes back in with an angry look on her face. The screen is broken again.
Tech:
"How on earth did this happen?"
Her:
points upside-down finger like Colonel Clink "You used cheap parts didn't you... You used crappy 3rd party parts, and all it took was one step from my dog--"
[Annoyed]Tech:
interrupts "Hold on... Your dog stepped on your laptop?"
Her:
"Yes. So?"
[Even More Annoyed]Tech:
"What kind of dog do you have?"
Her:
"He's a mutt. Why? Stop trying to evade me!!!"
Tech[With vein showing in head]:
"How much does he weigh?"
Her:
"Oh, I don't know. 30 pounds maybe? He likes to make a bed out of my laptop when I'm not using it. Now let's get back to the subject at hand!!!"
Tech[Imagining holding knife]:
"A laptop screen is not meant to hold 30 pounds of weight."
Her:
"Don't give me that crap. You ordered a cheap part. Besides, haven't you seen that viewing thing that hangs over the Grand Canyon? The entire floor's made of glass. It holds tons of people at once."
After the tech explained to her about how that's not the same type of glass, and convincing her that even the original screen was not that type of glass, or it wouldn't have broken in the first place, she finally gave up and let the tech replace the screen again.
For the record I would also like to point out that the screen he ordered was OEM.
TL;DR: If the Grand Canyon view platform was made from screen glass, nobody would make it home from vacation alive.
-User Republican31 on Reddit
Source: http://www.reddit.com/r/talesfromtechsupport/comments/3ayzo5/they_make_floors_out_of_glass_now/
Sometimes with users like these I wish they did make floors out of laptop screen glass. To ever try to make such an argument was stupid. If she thinks her dog stepping on it and breaking it means he used cheap parts, then the original manufacturer must have used cheap parts too. The glass used in glass floors is treated differently when it is made and is wayyyy thicker than a regular computer screen.
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