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I build computers where I live and that apparently qualifies me as an IT person. A woman nearby that wasn't very good with technology called me to come and fix Microsoft Word for her. I showed up and her hard drive was full. I tell her that her drive is full and the conversation went like this:
Woman: "That's impossible! I just downloaded 8 more terabytes."
Me: "You can't download more hard drive space"
Woman: "Why not? You can download tools to turn them into SSDs why not download more space?"
Me: "Because that's just not how it works. You can't turn them into SSDs either"
Woman: "You just don't know what you're talking about! I know exactly how this works. The faster the drive spins the more storage it has!"
Then she kicked me out because she didn't trust that I knew what I was doing with her computer.
Source: http://www.reddit.com/r/talesfromtechsupport/comments/3b4vsa/no_you_cannot_download_more_hdd_space_no_you/
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